2 Day Workshop
Overview
Companies currently face the greatest increase in loan delinquency. Successful delinquency management and recovery processes will not only increase your company’s cash flow, reduce foreclosure rates and improve payment on customer accounts, but also improve relationships with your customers.
This hands-on workshop seeks to provide all credit personnel with the necessary knowledge and skills to ensure the correct way of managing delinquency and recoveries.
Day 1
Module1 Fundamentals of Recoveries and Delinquency Management
After completing this module, participants will be able to:
– Define delinquency.
– Distinguish between delinquency and default.
– List and discuss the causes and results of delinquency.
– Identify various sources of risk that are relevant to delinquency & default and discuss their management strategies.
– Describe the steps in the recoveries process.
– Describe the organization of the recoveries effort.
Module 2 Delinquency & Recoveries Policy Issues
After completing this module, participants will be able to
– Describe various topics that should be included in a loan policy.
– Critique a loan policy.
– Discuss several approaches to credit pricing.
– Describe the components of the interest rate.
Module 3 Alternatives and Strategies for Problem Loans
After completing this module, participants will be able to:
– Describe alternative strategies for dealing with problem accounts.
– Restructure a loan.
– Describe the policies issues relevant to loan workouts.
– Conduct a loan workout.
– Apply various types of loan covenants to a workout.
Day 2
Module 4 Delinquency Management Techniques & Activities
After completing this module, participants will be able to:
Identify warning signals of delinquency.
- Describe a range of delinquency management techniques.
- Perform specific recoveries activities.
- Describe the process and requirements for taking legal action.
Perform skip-tracing activities
Module 5 Delinquent Loan Reporting
After completing this module, participants will be able to:
- Describe various credit classifications and their characteristics.
- Conduct a credit review.
- State delinquency reporting criteria.
- Prepare various delinquent account reports.
- Describe loan write-off policy and strategies.
Target Audience
Financial and Non-Financial Institutions, Managers, Credit Managers, Credit Supervisors, Lending Officers, Mortgage Agencies, Small Business Organizations, Merchandisers, Hire Purchase Companies, all credit personnel and anyone having responsibility for any aspect of the credit process.
Dates
January 26th & 27th, 2010